While maintaining the operational status of information systems is a major function of all IT departments, information security is of just as great a concern.  The steps organizations take to protect information assets from compromise or danger is the core and purpose of the CIA (Confidentiality, Integrity, and Availability) security model, and the basis for any organization’s information security program.

All information systems are ultimately judged by their ability to provide continuous operations for the network services they support.  Installed technology needs ongoing maintenance and support, or it will not remain functional for long.

IT support services cover a range of services providing assistance with computer hardware, software, network or other. IT support services attempt to help the user solve specific problems with a product or a service, whereas IT maintenance services help your company prevent problems with your hardware, software, network and security.

Business applications require ongoing maintenance and support for their underlying infrastructure, which makes managing support contracts a crucial part of the overall IT and business management functions.  Support and maintenance contract information must be readily available for planning and budgeting purposes— and especially in cases of emergencies.  This helps reduce business risks associated with application support, capacity provisioning, and any other ongoing infrastructure issues.

This session focuses on those activities directly related to the operation, maintenance and support of information systems.